Questions? Call Toll Free: 1.855.938.3887
Monday-Saturday 9am-5pm Eastern,
send e-mail to customersupport@etennurologicalsupplies.com

E Tenn Urological Supplies 7605 Blueberry Rd Powell, TN 37849 Toll Free: 1-855-938-3887
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How do I return an item?

How do I return an item?

RETURN POLICY All merchandise that has not been OPENED may be shipped and returned within the first 30 days after your order has shipped. Merchandise must be returned in the original packaging. The original packaging must not be damaged upon return. Re-stocking fees of 15% on most items and 25% on Invacare Corporation products do apply if the order was placed without E TENN Urological Supplies making a mistake with the order. You must contact our customer service department by calling toll free (855-938-3887) or e-mail customersupport@etennurologicalsupplies.com to get a return authorization number. Returns without an authorization number will not be processed for a credit. Credit will be given back once the product has been returned. If the product is returned without E TENN Urological Supplies making a mistake, the cost of shipping will NOT be credit back to the customer unless authorized by E TENN Urological Supplies. Please Note: Some items we sell are covered by a manufacturer's warranty and require the product to be sent directly to the manufacturer for replacement or repair. Other products, such as mattresses, eating utensils, and bathroom aids are non-returnable due to their classification as personal hygiene products. These items cannot be returned if the original manufacturer's packaging has been opened. Please understand we cannot restock and sell these products once the manufacturer’s packaging is opened, and therefore we cannot accept their return.